Return & Refund Policy – All Products:
Please list products to be returned and state reason for return request. Include an Invoice Copy or Purchase Copy and original payment method. Fax to us at 205-449-4430 or e-mail to firstname.lastname@example.org and we will contact you to arrange for the return. Customers will be responsible for all shipping cost involved in returning products in addition to a 15% restocking fee. If you receive damaged products, please make sure the delivery company is aware that there are damaged products and note the date and time of the delivery. Damaged products will be shipped again after we receive a damage report from the delivery company. Cast Designs & Supply does not warranty or guaranty any products unless the products are picked up at our manufacturing plant.
Delivery Methods and Lead Times:
Smaller items/orders are primarily shipped via UPS, while larger items/orders are shipped via a LTL carrier from our freight line network. In most cases, orders are completed and ready for shipment within 2 to 3 weeks.